How do I place an order?
Select the available product option, add it to your cart, and continue to checkout. The payment methods currently available for your location will be displayed at checkout.
When will my order be processed?
Most orders are prepared within 2-5 business days after payment is confirmed. Processing can take longer during public holidays, high-volume periods, or when an address needs verification.
How long does delivery take?
After dispatch, estimated delivery is usually 5-12 business days to Singapore and 7-20 business days to other supported destinations. These are estimates, not guarantees, and customs or carrier delays can occur.
How can I track my order?
When tracking is available, it is sent to the email address used at checkout. See our Track Order page for help.
Can I change or cancel an order?
Contact us as soon as possible. A change or cancellation may be possible before processing begins, but cannot be guaranteed after fulfillment or dispatch has started.
Do you accept returns?
Eligible items can be requested for return within 30 calendar days after delivery. Hygiene-sensitive items may have additional restrictions once opened. Read our Return & Refund Policy before ordering.
Will I pay customs duties or taxes?
Destination-country duties, taxes, import fees, or carrier charges may apply and are normally the customer's responsibility unless checkout states otherwise.
Are product results guaranteed?
No. Fit, appearance, feel, and personal experience vary. Products are not presented as medical devices unless a product page expressly and verifiably states otherwise.
How do I contact support?
Email support@movopicks.com or call 770-634-5820. Include your order number when asking about an existing order.